1. Shipping Policy

  • Shipping costs
    Belgium, the Netherlands, Germany, and France:
    €5.49 shipping fee. Free shipping on orders of €50.00 or more.
    Rest of Europe:
    Shipping is always €11.99.
    North America:
    €150.00 shipping fee.
  • Delivery time
    Belgium, the Netherlands, Germany, and France:
    1 to 3 business days.
    Rest of Europe:
    3–5 business days.
    North America:
    15–21 business days.
  • Carrier
    Belgium: Choose between DPD, Bpost, or PostNL—choose between home delivery or delivery to a pickup location
    Netherlands: Choose between DPD or PostNL—choose between home delivery or delivery to a pickup location
    Germany and France: DPD – choice between home delivery or delivery to a pickup location
    Rest of Europe: DPD – choice between home delivery or delivery to a pickup location
    North America: PostNL – home delivery only

2. Return Policy (Right of Withdrawal)

  • Return period: You have the right to cancel you order up to 21 days after receipt without giving a reason.
  • Terms and Conditions: Products must be returned in their original condition and packaging.
  • Return shipping costs: You are responsible for the cost of returning the item from your address to the online store.
  • Refunds: The full order amount (including any initial shipping costs) will be refunded within 14 days of your return request, provided the product has been received.

3. How do you return an item?

  1. you can generate a return label via this link: RETURN LABEL
  2. Drop off the package at a DPD Pickup Parcelshop