Welcome to Camper Cocooning!
Shipping within Belgium and the Netherlands:
- For orders under €100.00 we ask for a contribution to the shipping costs.
- Orders over €100.00 are shipped free of charge.
- You can see the shipping costs for your order at the bottom of your shopping cart before you checkout. Simply enter your country in 'Calculate shipping' and click 'View'. For some countries you also have to enter your zip code.
Shipping abroad and application of VAT rate:
- Yes, we ship abroad.
- Choose your country at the bottom of your shopping cart to immediately see the shipping costs.
- When choosing your country, that country's VAT rate will automatically be applied, in accordance with EU regulations.
Shipping and payment:
- We aim to dispatch your order within 3 working days of receipt of payment for items that are in stock. Items that we must order from our supplier will be delivered within 3 to 10 working days. If this unforeseen takes more time, we will contact you and see what the most suitable solution is.
- Shipping costs are shown at the bottom of your shopping cart.
- Free shipping within Belgium and the Netherlands from € 100.00.
Return or cancel:
- You can cancel your order before it is shipped.
- Returns can be made within 21 days of receipt for unused items in the original packaging.
- Unstamped or insufficiently stamped returns will not be accepted.
- Return address: Camper Cocooning, Sparrendreef 1, 2360 Oud-Turnhout, Belgium.
Support & Feedback:
- Please contact us at contact@campercocooning.com if you need support about a product or our services.
- Mention your order number, the product and/or the description of the situation, together with any photos.
- Depending on the speed at which we can provide a suitable solution, we will respond as soon as possible with the aim of providing a solution within 14 days.
Do you have any questions? Please feel free to contact us!