Welcome to Camping Cocooning!
Shipping within Belgium and the Netherlands:
- For orders under € 50.00, we ask for a contribution to the shipping costs.
- Orders from € 50.00 are shipped free of charge.
- You can see the shipping costs for your order at the bottom of your shopping cart before you check out. Just enter your country under 'Calculate shipping costs' and click 'View'. For some countries, you also need to enter your postal code.
Shipping abroad and application of VAT rate:
- Yes, we ship internationally.
- Choose your country at the bottom of your shopping cart to see the shipping costs immediately.
- When choosing your country, the VAT rate of that country is automatically applied, in accordance with EU regulations.
Shipping and payment:
- We aim to ship your order within 3 working days after receipt of payment for items that are in stock. For items that we need to order from our supplier, a delivery time of 3 to 10 working days applies. If this unexpectedly takes more time, we will contact you and look for the most appropriate solution.
- Shipping costs are displayed at the bottom of your shopping cart.
- Free shipping within Belgium and the Netherlands from € 50.00.
Returns or cancellations:
- You can cancel your order before it is shipped.
- Returns can be made within 21 days of receipt for unused items in the original packaging.
- Unstamped or insufficiently stamped returns are not accepted.
- Return address: Camping Cocooning, Beemdenstraat 7, 2340 Beerse, Belgium.
Support & Feedback:
- Contact us via contact@campingcocooning.com when you need support regarding a product or our services.
- Mention your order number, the product and/or the description of the situation, along with any photos.
- Depending on the speed at which we can provide a suitable solution, we respond as soon as possible with the goal of providing a solution within 14 days.
Do you have any questions? Feel free to contact us!